This Privacy Policy applies to the hotels listed below, each of which operates as a separate legal entity. Each company is considered an independent Data Controller within the scope of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) with respect to the personal data processed within its own operations.
Data Controller Companies:
1. Doruk Palace Turizm LTD. ŞTİ.
(Doruk Palas Hotel)
2. Union Hotel Turizm Ltd. Şti.
(Union Hotel Port – Union Hotel Karaköy)
3. Biz Akaryakıt İnşaat ve Turizm Sanayi ve Ticaret A.Ş.
(Union Hotel Platinn)
Whichever hotel the guest makes a reservation with, the company operating that specific hotel shall be deemed the relevant the Data Controller.
Within the scope of our website, reservation system, and accommodation processes, the following personal data may be collected:
Identity and Contact Information
Reservation and Accommodation Information
Payment and Financial Information
Technical Data
Marketing Data (If Explicit Consent Is Given)
Your personal data is processed for the following purposes:
1️⃣ Provision of Accommodation Services (Performance of Contract)
2️⃣ Fulfillment of Legal Obligations
3️⃣ Payment and Financial Transactions
4️⃣ Ensuring Security
5️⃣ Customer Communication and Satisfaction
6️⃣ Marketing Activities (With Explicit Consent)
⚠️ Marketing activities are carried out only if explicit consent is obtained.
7️⃣ Conducting Legal Processes
Your data is collected through:
Legal bases:
Your personal data may be transferred to:
International data transfers (for example, for analytics or advertising tools) are carried out only in compliance with Article 9 of KVKK and, where required, subject to explicit consent and appropriate safeguards.
On our website:
Mandatory cookies are used within the scope of performance of contract and legitimate interest; other cookies are used based on explicit consent.
You may manage your cookie preferences through the Cookie Preference Panel available on our website.
Personal data is retained:
At the end of the retention period, data is deleted, destroyed, or anonymized in accordance with KVKK.
To ensure data security:
Administrative Measures
Technical Measures
Physical Security
Under Article 11 of KVKK, you have the right to:
Applications are concluded within 30 days at the latest.
Guests located in EU countries have the right to:
Applications are concluded within 1 month at the latest.
Doruk Palas Hotel
Union Hotel Port
Union Hotel Karaköy
Union Hotel Platinn
This Privacy Policy may be updated in line with legislative amendments or operational requirements. The updated version enters into force on the date it is published on our website.